Privacy Policy

Information We Collect

thalorivenquim collects information when you register for our finance education platform, participate in learning programmes, or interact with our services. This includes personal details like your name, email address, phone number, and educational background. We also gather technical information about how you use our website, including your IP address, browser type, and pages visited.

We collect this information through various methods including registration forms, surveys, cookies, and automated tracking technologies. When you communicate with our support team via email or phone, we retain records of these interactions to improve our services and provide better assistance in future.

How We Use Your Information

Your personal information helps us deliver educational content, maintain your account, and improve our finance learning platform. We use your data to send course updates, provide customer support, and personalise your learning experience based on your interests and progress.

Communication preferences are respected – you can opt out of marketing emails whilst still receiving essential service notifications about your account. We may also use aggregated, anonymised data for research purposes to enhance our educational offerings and understand learning patterns across our platform.

Your information enables us to verify your identity, prevent fraud, and ensure the security of our platform. We also use data analytics to identify areas where students struggle most, helping us develop better learning resources and support materials.

Data Sharing and Disclosure

thalorivenquim maintains strict control over your personal information. We share data only with trusted service providers who help us operate our platform, such as email service providers, payment processors, and technical infrastructure partners. These companies are contractually bound to protect your information and use it solely for providing services to us.

In certain circumstances, we may disclose your information to comply with legal obligations, respond to valid legal requests from authorities, or protect the rights and safety of our users and staff. We will always notify you of such disclosures unless prohibited by law.

We may share anonymised, aggregated statistics about our users' learning outcomes with educational researchers or industry partners, but this data cannot be used to identify individual students or access personal information.

Your Rights and Choices

Under UK data protection legislation, you have significant control over your personal information. You can request access to all data we hold about you, ask for corrections to inaccurate information, or request deletion of your account and associated data.

You have the right to restrict how we process your information, object to certain uses of your data, and request a portable copy of your information for transfer to another service. These rights come with some limitations – for instance, we may retain certain records for legal compliance or fraud prevention.

You can update your communication preferences, change your personal details, or deactivate your account through your online dashboard. If you're not satisfied with how we handle your privacy concerns, you have the right to lodge a complaint with the Information Commissioner's Office (ICO).

Data Security and Retention

We employ multiple layers of security to protect your information, including encryption, secure servers, and regular security audits. Our systems are designed to prevent unauthorised access, and our staff receive regular training on data protection practices.

Your personal information is retained only as long as necessary for the purposes outlined in this policy. Active student accounts and related data are maintained while you use our services. After account closure, we typically retain basic records for seven years to comply with legal requirements, then securely delete all personal information.

Payment information is processed through encrypted channels and stored by certified payment processors rather than on our systems. We maintain detailed logs of data access and processing activities to ensure accountability and detect any suspicious activity quickly.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse website usage. Essential cookies enable basic functionality like secure login and course progress tracking.

Analytics cookies help us understand how students navigate our platform, which content proves most helpful, and where technical improvements are needed. Marketing cookies may track your interests to show relevant educational content and course recommendations.

You can control cookie settings through your browser preferences, though disabling certain cookies may limit platform functionality. Our cookie banner allows you to customise your preferences when you first visit our website.

International Data Transfers

While thalorivenquim operates primarily within the UK, some of our service providers may process your data outside the European Economic Area. When this occurs, we ensure appropriate safeguards are in place, including standard contractual clauses approved by the European Commission.

We regularly review the data protection practices of international partners and may restrict or terminate relationships if adequate protection cannot be guaranteed. Your data receives the same level of protection regardless of where it's processed.

Children's Privacy

Our services are designed for adults aged 18 and over. We don't knowingly collect personal information from children under 16 without parental consent. If we discover we've inadvertently collected such information, we'll delete it promptly and take steps to prevent future occurrences.

Parents or guardians concerned about their child's data should contact us immediately. We take child privacy seriously and comply with all applicable regulations regarding the protection of minors' personal information online.

Changes to This Policy

We review and update this privacy policy regularly to reflect changes in our practices, technology, or legal requirements. Significant changes will be communicated through email notifications and prominent website notices at least 30 days before taking effect.

Minor updates, such as clarifications or contact information changes, may be implemented without advance notice. We encourage you to review this policy periodically to stay informed about how we protect your information.

Your continued use of our services after policy changes indicates your acceptance of the updated terms. If you disagree with significant changes, you may close your account and request deletion of your personal information.